911 Restoration

Case Study: How Nero Global’s Asset Tracking System Helped Us Save Big

The 911 Restoration team provide cleanup, removal, and restoration services for properties damaged by fire, flood, frozen pipes, sewer backups, mold, and other disasters.

They are there for clients across North America when disaster strikes but who is there for them? Find out how one 911 Restoration franchise used Nero Global to save money and serve customers better.


Over 90 franchises across the US and Canada


More than 800 vehicles


Thousands of pieces of restoration and removal equipment


A guaranteed 45-minute response time, 24-7

The 911 Restoration Vancouver team was committed to serving its customers in times of crisis. But as the business grew and expanded, owner Raz O De Picciotto started experiencing a crisis of his own. As he acquired more vehicles and equipment to serve his clients, he struggled to keep track of where all his assets were. Lost assets not only meant he couldn’t offer the prompt service Vancouver residents had come to expect from 911 Restoration — lost assets also cost his company a lot in replacement fees. He needed a solution.

Tracking Assets: A Better Solution with Nero Global

Asset management is an important part of the restoration industry. Individual pieces of equipment can range in price from a few hundred to several thousand dollars.

911 Restoration Vancouver tried several asset management strategies before seeking out Nero Global’s solution. Here’s how they stacked up.

Cost of Doing Business

  • Do nothing, just accept that some loss will occur.


  • Unknown inventory shrinkage. 
  • Expensive write-offs.
  • Reduced ability to respond quickly.

Manual Paper-Based

  • Write down where each piece is deployed and when.


  • Inaccurate manual entry.
  • Not scalable for business growth.
  • Limitations of paper filing systems.

Barcode Scanning

  • Scan barcode on each equipment at drop off/ pick up.


  • Very labour intensive.
  • Time consuming.
  • Missed scans mean inaccurate data.


  • Use vehicle GPS to automatically detect equipment.


  • Instantly see when equipment is loaded/unloaded.
  • Easily see time on site of equipment.
  • No scanning needed.

Searching for an Asset Management System That Worked

As his business and In addition to tracking of his ever-increasing with arsenal of restoration equipment inventory grew, Raz knew that as his business grew, he couldn’t necessarily personally oversee everything his staff did either. He decided to look for an asset management solution that would serve multiple purposes:


Track equipment at job sites and how long each piece had been where


Track vehicle travel and location to establish where his staff was during work hours


Track driver behaviour on his vehicles to lower insurance and keep maintenance costs down

He reached out to the 911 Restoration corporate offices — and they recommended Nero Global.

Why Nero Global?

How did the 911 Restoration corporate team select Nero Global?

The team at Nero Global doesn’t view the companies they work with as clients; they view them as partners — and they want their partners to succeed.

  • Nero Global has dedicated time to understanding the specific needs of the restoration/recovery industry to deliver a solution that works
  • The monthly cost of Nero Global’s asset tracking solution is low enough that, even if Raz only lost one piece of equipment a year, it would still be worthwhile
  • Nero Global’s solution requires no human input once implemented — meaning 911 Restoration staff are able to focus on their work rather than administrative tasks.

Nero Global’s
GPS Fleet Management

Driving behavior notifications

Speed notifications

Location tracking right from your mobile device

Nero Global’s
Asset Tracking Solution

Low-energy tagging for assets of all sizes

See your assets on a map on a PC or mobile device

Monitor where devices were dropped off and how long it’s been there

Reaping the Benefits of Nero Global’s Asset Management

911 Restoration Vancouver has fully implemented Nero Global’s solution, and owner Raz couldn’t be happier with the results.


Around 40 pieces of heavy-duty equipment


5 vehicles


Zero worries about where things are

Raz and his team no longer have to worry about:

  • High replacement costs for missing equipment
  • Trying to locate necessary equipment when responding to a call
  • Leaving equipment deployed beyond the time insurance companies will compensate them for it
  • Inability to keep tracking equipment as the business grows
  • Wasting time on administrative tasks instead of serving customers

“Nero Global helped me to take a lot of information I was trying to store in my brain and put it all on my computer. Now, at the press of a button, I can see where everything is and how long it’s been there. It completely eliminated costly equipment loss.”

– Raz O De Picciotto, owner, 911 Restoration Vancouver

Want to know more about how Nero Global solutions can help your organization with bluetooth asset tracking software?

Get in touch with our team of experts now to discuss how we can help you.