Privacy Policy

Thank you for visiting the NERO GLOBAL TRACKING website. NERO GLOBAL TRACKING is committed to protecting and safeguarding your privacy both on and off the Internet.

You are not required to share any personal information in order to navigate the NERO GLOBAL TRACKING website. Our website is, however, designed to collect certain information for statistical purposes. For example, we may count the number of visitors to the different pages of our website to help make our site more useful to visitors. This information does not identify you personally. It simply informs us about the number of unique users to visit our website, what pages they have linked to, and how long they have stayed.

Our Privacy Policy follows the Ten Privacy Principles as outlined by the Personal Information Protection Act of Canada. We have developed our privacy policy in compliance with provincial and national regulations in order to ensure that all information you choose to share with NERO GLOBAL TRACKING is protected.

1. Accountability
2. Identifying Purposes
3. Consent
4. Limiting Collection
5. Limiting Use, Disclosure, and Retention
6. Accuracy
7. Safeguarding Customer Information
8. Openness
9. Customer Access
10. Handling Customer Suggestions and Complaints

1. ACCOUNTABILITY:
NERO GLOBAL TRACKING is responsible for maintaining and protecting the personal information under its control. NERO GLOBAL TRACKING has identified a Privacy Officer who is accountable for compliance with Provincial and National Privacy Protection Regulations.

2. IDENTIFYING PURPOSES:
NERO GLOBAL TRACKING will always identify the purpose of collecting any and all information before or at the time the information is collected.

3. CONSENT:
You always remain in control of the information you provide to NERO GLOBAL TRACKING. However, your decision to withhold particular details may limit our ability to provide you with superior customer service. NERO GLOBAL TRACKING will not collect or retain any personal information without your knowledge and consent, except where required or permitted by law.

4. LIMITING COLLECTION:
The personal information we collect will be limited to those details necessary for the purpose(s) identified by NERO GLOBAL TRACKING.

5. LIMITING USE, DISCLOSURE, AND RETENTION:
NERO GLOBAL TRACKING will only use your personal information for the purpose(s) originally outlined when it was collected, unless you have otherwise consented. We do not give or sell our customers' personal information. And personal information is only retained for the period of time required to fulfill the purpose for which it was originally collected.

6. ACCURACY:
We make every reasonable effort to ensure the accuracy and completion of the Personal Information we collect, store, and use. Individuals wishing to access or correct the Personal Information we have about them should contact the Privacy Officer as detailed below.

7. SAFEGUARDING CUSTOMER INFORMATION:
In order to protect your privacy, NERO GLOBAL TRACKING has limited employee access to your personal information to those immediately involved in fulfilling the purposes for which your information was collected. At no time is your Personal Information made available to the public.

8. OPENNESS:
NERO GLOBAL TRACKING makes a point of being open about our policies and procedures regarding the collection and use of our customers' Personal Information.

9. CUSTOMER ACCESS:
Customers may contact NERO GLOBAL TRACKING at any time to be informed of the existence, use, or disclosure of their Personal Information. Customers may verify the accuracy and completeness of their Personal Information, and request that it be ammended or removed from our database.

10. HANDLING CUSTOMER SUGGESTIONS AND CONCERNS:
Please direct any suggestions or concerns to our Privacy Officer at privacy@neroglobal.com

Before NERO GLOBAL TRACKING is able to provide you with Information or to correct inaccuracies, we may ask you to provide details of the Information we have on file in order to verify your identity.

By sending us an e-mail message, you may be voluntarily sending us personal information such as your name, address, e-mail address, etc. NERO GLOBAL TRACKING may retain such information for the purpose of responding to electronically submitted questions and comments. In order to protect your privacy, NERO GLOBAL TRACKING has limited employee access to your personal information to those immediately involved in responding to customers' e-mails. As well, all employee computers are password protected to ensure security.